Conflict Resolution at Work For Dummies by Vivian Scott


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Product Details

    * Pub. Date: December 2009
    * Publisher: Wiley, John & Sons, Incorporated
    * Sales Rank: 341,575
    * ISBN-13: 9780470536438
    * ISBN: 0470536438

Synopsis

The easy way to maintain healthy and productive working relationships

Need to restore peace among the masses? Whether you work for a fledgling startup or a Fortune 500 company, Conflict Resolution at Work For Dummies gives you everything you need to repair conflict in the workplace using a proven mediation method and philosophy that's easy to understand and ready for you to apply right away.

    * Tap into conflict resolution expertise - get an overview of conflict resolution at work and gain expert insight into how you can manage it like a pro
    * Rediscover communication - find out how body language, tone of voice, emotions, and filters impact the ability to communicate
    * Practice good self-awareness - understand how ignoring a problem, misinterpreting employees' needs, and creating muddy expectations contribute to conflict
    * Know how to address conflict - learn how to choose the optimal time and place to discuss problems and address employees
    * Resolve a conflict between two or more employees - get easy-to-follow guidance on how to prepare for a mediated conversation, brainstorm options, negotiate solutions, develop proposals, and monitor progress
    * Help yourself during conflict - learn strategies to move through your own conflicts, avoid common conflict causes, and create win/win solutions

Open the book and find:


    * The right way to manage conflict within a team
    * Advice on when to tackle issues and when to hold back
    * Practideveloping solutions and agreements
    * Ways to address just about any issue you'll face
    * Tips on keeping your team focused and productive during conflicts
    * When to use internal resources like Human Resources and when to turn to outside experts

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